General Conditions

GENERAL TERMS AND CONDITIONS OF SALE

 

PREFACE:

  • These General Online Sale terms and conditions, hereafter referred to by [CONDITIONS], are agreed upon between the Ilhas de Valor SA with headquarters at Rua do Bom Jesus Aflitos s/n 9545-294 Fenais da Luz, NIPC 512 093 601 and also the number of the number plate no.152/20060120 recorded at the Conservatoria do registo Comercial of Vila do Porto with the registered capital of the 9. 000.000,00 Euros. 9.000.000,00 Euros and all the people which using the Ilhas de Valor SA website,, wants and making purchases in the online store that henceforth will be denominated by [SITE].
  • These conditions apply exclusively to non-merchant individuals henceforward referred to by [USER], understanding themselves as such any singular person who acts for purposes that do not belong to the scope of their professional, commercial, industrial, or craft activity.
  • The USER must carefully read the general terms and conditions of the sale by linking to is expressly permitted in these, when you click on the Button ' I agree with the terms and conditions of sale, therefore, will not agree you must not carry out your request or purchase.
  • As presentes condições gerais não serão aplicáveis caso se venha a verificar, pela encomenda efetuada que o UTILIZADOR it is not an end-user, as set forth in subparagraph (c) of section 3.No. of Decree-Law no. 24/2014, of 14 February.
  • Reserva-se a Ilhas de Valor SA on the right, without prior notice, to amend, modify, or amend these general terms and conditions of online sales, the change in the price of the sale, or to modify or replace any and all goods are available, since the USER has to make a new order or a purchase is accepted, and links explicitly to the new terms and the general terms and conditions and prices, to sell.

 

  1. DEFINITION 

 

1.1 SELLER hereinafter referred to as [SELLER] is a legal person or sole proprietor who has products for sale on the SITE. 

The USER is a natural person who is acting for purposes that do not fall within the scope of their trade, business, craft or profession, and that by using the SITE, you make the requests in the order, the products or the purchase of the product.

1.3 PRODUCT OR to ORDER article on our WEBSITE, to sell online.

1.4 THE PRODUCT IS SPECIFICALLYitem produced or marketed in a personalized way 

1.5 PRODUCT DELIVERY: the product you ordered for a user that is not available in stock;

 

PRODUCTS AND PRICES

  1. The COMPANY offers through the SITE, with a wide range of products available for sale.
  2. A gift for each and every one of the products shall be limited to the existing stock.
  3. All prices are inclusive of VAT at the legal rate in force in the Autonomous Region of the Azores.
  4. The prices are always quoted in euro.
  5. The images displayed may not be an exact match to the product. For technical reasons, the colors shown may also defer slightly from the actual colors.
  6. In cases of very specific descriptions may contain errors and are, therefore, the description, the manufacturer should also be consulted 
  7. Os produtos por encomenda doravante denominados por [ENCOMENDA] demoram em média for up to two weeks in the event of a break-of-stock until they are available or specific product may take longer.
  8. Technical specifications, design or the colors of the product are subjected to change without any prior notice to you.
  9. The SITE is updated with the utmost attention, however, it may be that the information on the price, it may contain error, and the XXXnot agree with the offer, and reserves the right to cancel your order in the event of such error is to occur. 
  10. A Ilhas de Valor SA we decline any responsibility for any errors that might occur on-SITE, or as soon as the SITE is no longer accessible.
  11. The weight of each and every one of the goods listed on the SITE, does not correspond to your exact weight, but the weight is approximate due to the weight of the packing materials to the shipping of the same.

PRODUCT ORDER, OR THE ORDER

  1. All orders placed on the WEBSITE may be made 24-hours a day, 7 days a week, except in the case of a failure by the member states.
  2. As you browse the SITE, you can add it to the shopping cart by clicking on the button “buy now”/”add”.
  3. When you are done with the selection of products, you can select the option at the top of the SITE, the “x " product” / “shopping Cart”, to carry out and complete the purchase.
  4. In the “ports”, you can choose to pick it up at our store Ponta Delgada, sita na Rua do Bom Jesus Aflitos s/n 9545-294 Fenais da Luz.

16.1 We deliver to In mainland Portugal, the Azores and Madeira islands.

16.2 survey in the shop Ponta Delgada there is no charge for the shipping.

  1. We will only accept orders for which deliveries will be made on the In mainland Portugal and the Autonomous Regions of Madeira and the Azores.
  2. Once you have entered your personal details, you confirm it is also the intent of placing the ORDER was placed.
  3. Confirm the order, the ORDER is processed and cannot be cancelled, except the right of withdrawal in accordance with paragraphs 30 to 33.
  4. Your ORDER will not be accepted and the contract is not completed, while do not receive e-mail confirmation of your acceptance to the order and make the payment of the same.
  5. The payment will be made at the time of the receipt of your ORDER.
  6. Methods of payment accepted are: - referência multibanco e cartão de crédito.

    DELIVERY OF THE ORDER
  7. Your ORDER will be delivered to you by courier (guest, freight forwarder, ems, or other services.
  8. In the period of shipment will be in the beginning, for up to 48 hours on business daysfrom the date of receipt and receipt of payment for your ORDER by our company, except to break out of stock, it will be proposed for a period of shipment, alternativewith the exception of custom-made products, it may take more time to customize.
  9. Caso não se encontre ninguém na morada indicada, a ENCOMENDA ficará na estação dos ctt ou transitário da área da morada supramencionada, durante 3 dias úteis, sendo que após esse período será devolvida à empresa. Findo este prazo, os artigos regressarão à Ilhas de Valor SA e posteriormente o cliente será contatado e será calendarizada nova entrega, sendo esta custeada pelo cliente.

WARRANTY

  1. All items purchased On the SITE come with a warranty of two years, unless expressly stated to the contrary.
  2. To benefit from this guarantee, the USER is encouraged to save the invoice as a proof-of-purchase.
  3. The COMPANY is the only one distributor. All of the products sold by the COMPANY are not manufactured by us. The warranty is provided by the manufacturer, in accordance with the law, and that the manufacturer is obligated to provide up to a maximum of 2 years from the date of purchase.
  4. In case if you face any difficulties in the installation and/or use of any product, first make sure that you follow all the instructions contained in the operating instructions of the manufacturer. If the problem persists, please contact directly to the manufacturer or to us.

29.1 we Do our best to get you your product is to be replaced as soon as possible, but, in the time of the resolution does not depend on us. All of the products that you receive on our sites are tested and are shipped within a maximum period of 48 hours. From that time on shall be the responsibility of the manufacturers and suppliers.

29.2 In the event of a discontinued product, the replacement may be made with a product of equivalent or higher than is currently on sale, but in this exchange, it is the responsibility of the vendor's, or manufacturer, if this is not possible, you may be able to be made to the refund of the amount paid.

 

The termination of the contract and returns

  1. You have the right to cancel your purchase, if you have not received the product within a maximum period of 30 days, and the shipping costs are the responsibility of the customer. 

31.O UTILIZADOR poderá livremente resolver o contrato celebrado e realizado no SITE, nos termos do artigo 10.º do Decreto-Lei n.º 24/2014 de 14 de fevereiro, sendo da responsabilidade do UTILIZADOR os custos ou portes da devolução. Para tal, o Utilizador deverá no prazo máximo de 14 dias a contar da data da sua receção, para a morada Rua do Bom Jesus Aflitos s/n 9545-294 Fenais da Luz in exercising this right by sending a registered letter with acknowledgment of receipt.

  1. In the event of termination of the contract, the client shall have a period of 30 days from the date of receipt of your order to return it to the company, to the address indicated on the request of the previous and the above-stated, the item(s) purchased(with all accessories and with the respective(s) carton(s) is in an excellent state of preservation no marks or scratches from use, and the instructions for the operation, along with a copy of your bill of sale and proof of receipt of the order, and, as if to be more precise, 

(a) the Books tightly in its original condition with no signs of use, wrinkles, scars, torn pages, creased, written on;

  1. (b) Movies, TV, Music, cds, dvds, Vinyl, etc. with the packaging unopened and the seals are intact;
  2. (c) the Software, and Video games, with the packaging unopened and the seals are intact;
  3. (d) Electronic (TV, dvd, Audio, Video, Computer, GPS, etc.). products with no sign of abuse. Refund of the full product with all its spare parts and accessories, instruction manual and original packaging, in a perfect state of preservation;
  4. (e) – Clothing, Shoes, and accessories, in the original condition and with all packaging and labels;

f) Other products, with no sign of abuse. Refund of the full product with all its spare parts and accessories, instruction manual and original packaging in good condition;
The consumer loses the right of free resolution, the case where the above conditions are not confirmed.

  1. After receipt of the returned package and to all of the documents referred to in the preceding paragraph, the company will reimburse you for it, preferably with the same method of payment as possible, within a maximum of 14 days for the amount paid by the client, without any of the expense for this one except for the cost of returning goods to or from the ports.
  2. Consumer

The European Union has set up a website to assist consumers in their presentation of their claims in any dispute in which they are engaged. In this context, the COMPANY it provides all the information so that it can exercise its right of complaint to an officer, and that is impartial in the case. So, if you were not satisfied with the purchase of a good or service from our website, or the solution we are presented to solve this problem, you can get access on this web site and official https://ec.europa.eu/consumers/odr and you express your objection.

  1. All e-mails sent to it during the access of the online store, including e-mails, and e-mail messages from a web browser, you will be treated, for the purposes of the law applicable to them, such as the declarations of the contract.
  2. Alternative dispute resolution is a possibility that all consumers have at their disposal to appeal to official agencies to help them in the resolution or orientation of any conflict, before opening litigation in the courts. As a general rule, the procedure is as follows: the client requests an impartial third party to intervene as an intermediary between you and the retailer, and that is the goal of your claim. The intermediary may suggest a solution to your complaint, impose a solution on the parties, or to bring together all parties to find a solution for you.

May already be familiar with the concept of alternative dispute resolution (adr by another name, ‘mediation’, ‘reconciliation’, ‘arbitration’ or ‘the committee in the context of the consumer’.

Alternative dispute resolution is usually less expensive, less formal and faster than the judicial process.

  1. The suggestions of the authorities to it of the dispute:

Cniacc – the National Information Center, and the Arbitration of Disputes between businesses and consumers

https://www.cniacc.pt/pt/

The center of the settlement of Consumer Disputes in Lisbon

http://www.centroarbitragemlisboa.pt/

The center of the settlement of Consumer Disputes in the Vale do Ave/Tribunal Arbitral

http://www.triave.pt/

Ciab – Centro de Informação, Mediação e Arbitragem de consumo (Tribunal Arbitral use)

http://www.ciab.pt/pt/

Cicap – the Court of Arbitration of Consumer

https://www.cicap.pt/


Final provisions

  1. All e-mails sent to it during the access of the online store, including e-mails, and e-mail messages from a web browser, you will be treated, for the purposes of the law applicable to them, such as the declarations of the contract.
  2. To COMPANY you may want to send you information about new products, special offers or other, be of interest to the customers of the online store, the case that the customer has subscribed to the newsletter.
  3. For any comments or questions, please contact our customer service line at (+351) 296 498 559 or to the following e-mail address reservas@ilhasdevalor.pt

 

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